Returns & Exchanges
At Rapsodo®, we stand behind our technology and want you to be fully satisfied with your purchase. If your device or accessory doesn't meet your performance expectations, you can return it within 30 days of the original purchase date for a full refund or exchange.
Initiate Your Request
Contact our dedicated support team or visit our online returns portal with your order number and email address to start the RMA process.
Prepare Your Package
Securely pack your Rapsodo device in its original packaging, ensuring all cables, mounts, and manuals are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery back to our warehouse.
Receive Your Refund
Once our technicians inspect your returned unit, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing